Shipping Policy
Shipping Policy
Last updated: October 2026
01 Order Processing
Orders are typically processed and shipped within 5 business days after an order is placed.
Once your order has been shipped, the estimated delivery time is 10–20 business days, depending on your destination, local carrier services, and customs processing, if applicable.
Delivery times are estimates only and may be affected by factors beyond our control, including customs inspections, severe weather, public holidays, or carrier-related delays.
02 Order Tracking
Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.
You can track your shipment using your tracking number at www.17track.net.
03 Shipping Rates
Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers.
The final shipping cost will be displayed before you complete your purchase.
Any customs duties, taxes, or import fees imposed by your country or region are the responsibility of the customer unless otherwise stated.
04 Shipping Destinations
We currently ship to customers worldwide.
If we are unable to ship to your location due to carrier or logistics restrictions, our Customer Support team will contact you promptly to discuss alternative arrangements or issue a full refund if necessary.
For questions about shipping availability, please contact our Customer Support team.
Customer Support Email
service@cozyvilo.com
Customer service contact information is also included in your Order Confirmation Email for convenient reference.
05 Changing Your Shipping Address
If you need to change your shipping address, please contact our Customer Support team as soon as possible.
Shipping address changes are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided the order has not yet entered processing or been shipped.
Once this deadline has passed, or the order has entered processing or been shipped, we are unable to modify the shipping address.
06 Shipping to an Alternate Address
You may have your order shipped to an address different from your billing address.
Please ensure that all shipping information is accurate and complete before completing your purchase.
07 Shipping Methods
Orders are processed and shipped on Monday through Friday, excluding weekends and public holidays. Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.
Depending on inventory availability, some products may ship directly from our domestic warehouses. Others may be manufactured and shipped from our facilities in the United States, Canada, or Australia.
We work with international shipping carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners.
08 Lost or Delayed Packages
If your order has not arrived within the estimated delivery time, please contact our Customer Support team.
We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible. While we cannot guarantee carrier transit times, we will make every reasonable effort to help locate your package and provide updates on its status.
09 Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact our Customer Support team immediately. We will do our best to update your order within the address-change window described above, provided it has not yet entered processing or been shipped.