Return & Refund Policy
Return & Refund Policy
Last updated: October 2026
01 Order Cancellation
You may cancel your order before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided it has not yet entered processing or been shipped.
To request a cancellation, please contact our Customer Support team as soon as possible and before the cancellation deadline.
Orders successfully cancelled within this period will receive a full refund.
Once the cancellation deadline has passed, or the order has entered processing or been shipped, it can no longer be cancelled.
02 Returns
We accept returns within 14 days of the date you receive your order. To qualify for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase, such as your order confirmation or receipt.
Please do not return your item directly to the manufacturer.
03 Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the product and its packaging. We will review the information and work to resolve the issue as quickly as possible.
04 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item. In these cases, we will cover the return shipping costs.
No restocking fees will be charged for any approved return.
05 Return Process
Before returning any item, please contact our Customer Support team to request return authorization.
Once your request has been approved, we will provide:
- The appropriate return shipping address.
- Detailed return instructions.
Returns sent without prior authorization may not be accepted.
Customer service contact information is also included in your Order Confirmation Email for convenient reference.
Customer Support Email
service@cozyvilo.com
06 Return Address
The applicable return address will be confirmed by our Customer Support team after your return request has been approved.
Room B406, Building 39, Parkland,
No. 6063 Longxiang Avenue, Ziwei Community,
Longcheng Subdistrict, Longgang District,
Shenzhen, Guangdong, China
Please contact us before sending your return. The address shown above may not be the return destination for every order. Depending on the product, order details, fulfillment location, or other applicable circumstances, a different return address may apply.
Before sending any item back, please wait for your return request to be reviewed and approved. We will confirm the correct address and provide instructions for your specific return.
07 Refunds
Once we receive your returned item, we will notify you by email. After inspecting the item, we will confirm whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–15 business days. The exact processing time may vary depending on your payment provider or financial institution.
08 Late or Missing Refunds
If you have not received your refund after the estimated processing period:
- Check your bank account again.
- Contact your credit card company, as it may take additional time for the refund to be officially posted.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us:
Customer Support Email
service@cozyvilo.com