Privacy Policy
Privacy Policy
Last updated: October 2026
Thank you for visiting cozyvilo.com. In this Privacy Policy, “we,” “our,” and “us” refer to the operator of this website.
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, share, and protect information when you visit our website, place an order, or use our services.
By accessing or using our website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
01 Information We Collect
We may collect personal information when you visit our website, place an order, create an account, contact us, or use our services.
Information You Provide
The information you provide may include:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Payment information
- Order details and purchase history
- Information you provide when contacting our Customer Support team
Payment information is processed securely through third-party payment providers. We do not store your complete payment card details.
Information Collected Automatically
When you browse our website, we may automatically collect certain information, including:
- IP address
- Browser type and device information
- Operating system
- Pages visited and browsing activity
- Time spent on our website
- Referring websites
- Information collected through cookies and similar technologies
This information helps us improve website performance, understand customer preferences, and provide a better shopping experience.
02 How We Use Your Information
We may use your personal information to:
- Process, confirm, manage, and fulfill your orders, including delivery of purchased products.
- Send order confirmations, shipping updates, and other transaction-related communications.
- Process payments and prevent fraudulent activities.
- Handle returns, refunds, and customer service requests.
- Respond to your questions and provide customer support.
- Improve our website, products, services, and customer experience.
- Send promotional emails and marketing communications when permitted.
- Provide personalized content, offers, and advertisements.
- Analyze website traffic and customer behavior.
- Maintain the security and integrity of our website.
03 How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information when necessary to provide our services or as described below.
Service Providers
We may share information with third-party service providers that help us operate our business, including:
- Payment processors
- Shipping and logistics providers
- Order fulfillment partners
- Website hosting providers
- Analytics providers
- Advertising and marketing partners
- Customer support services
These third parties may access your information only as necessary to perform services on our behalf.
Legal Requirements
We may disclose information when required by law, legal processes, or government requests, or when necessary to protect our rights, safety, property, customers, or business operations.
04 Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website. These technologies allow us to:
- Remember your preferences.
- Keep items in your shopping cart.
- Understand how visitors use our website.
- Measure website performance.
- Improve our products and services.
- Provide more relevant advertising and marketing communications.
We may use third-party analytics and advertising services that use cookies, pixels, or similar technologies to collect information about website visits and advertising performance.
You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website.
05 Payment Information
Payments are processed through secure third-party payment providers. We do not collect or store your complete credit card information.
Your payment details are handled according to the privacy policies and security practices of the payment providers.
06 Marketing Communications
With your consent or where permitted by applicable laws, we may send promotional emails, product updates, special offers, and other marketing communications.
You may unsubscribe from marketing emails at any time by selecting the “unsubscribe” link included in those emails.
You may also contact our Customer Support team to request removal from marketing communications.
07 Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
08 Your Privacy Rights
Depending on applicable laws and your location, you may have rights regarding your personal information, including the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Request information about how your data is collected and used.
- Withdraw consent where applicable.
To exercise these rights, please contact our Customer Support team.
09 Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.
10 Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before providing personal information.
11 International Data Transfers
Your personal information may be processed, transferred, and stored by our service providers in different countries where they operate.
By using our website, you acknowledge that your information may be transferred internationally when necessary to provide our products and services.
12 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.
Any changes will be posted on this page, with the revised date shown under “Last updated.” We encourage you to review this policy periodically to stay informed about how we protect your information.
13 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Customer Support team:
Customer Support Email
service@cozyvilo.com